Q & A

Frequently Asked Questions (FAQ)

1. What type of hair do you sell?

We sell 100% virgin human hair bundles, closures, and frontals. Our hair is ethically sourced, unprocessed, and can be dyed, bleached, and styled just like your natural hair.

2. How long does the hair last?

With proper care, our hair can last 1-2 years or longer! Longevity depends on how often the hair is worn and how well it is maintained.

3. Can I dye or bleach the hair?

Yes! Our bundles are 100% virgin human hair, which means they can be dyed, bleached, or colored. We recommend having a professional colorist do any chemical treatments for the best results.

4. How many bundles do I need for a full look?

  • 10-16 inches: 2-3 bundles
  • 18-24 inches: 3-4 bundles
  • 26 inches & up: 4+ bundles for fullness

Adding a closure or frontal can reduce the number of bundles needed.

5. How long does shipping take?

Processing time is 3-5 business days. Shipping typically takes 7-10 business days within the U.S. You will receive tracking information once your order has been shipped.

6. Do you offer local pickup or delivery?

At this time, we offer shipping only. Stay tuned for local pickup or delivery options coming soon!

7. What is your return or exchange policy?

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges once the hair has been opened or altered. If there is an issue with your order, please contact us within 48 hours of delivery.

8. How do I take care of my bundles?

Treat your bundles like your natural hair!

  • Use sulfate-free shampoo & conditioner
  • Detangle gently from ends to roots
  • Avoid excessive heat
  • Air dry when possible
  • Wrap or cover your hair at night

9. Do the bundles shed or tangle?

Minimal shedding is normal with all hair. Our bundles are double wefted and made to minimize shedding. Proper care, gentle handling, and moisturizing the hair regularly will prevent tangling.

10. Do you offer custom wigs or installs?

Not at the moment, but stay connected with us! We plan to expand our services in the future.